Aims, Features, Benefits

Aims of the system

 Implementing best practices to achieve world-class operations excellence and continuously improving operations.

 Supporting the achievement of the strategic goals of the business, with alignment and understanding at all organizational levels.

 Improving the speed of learning and innovation of the business.

 Identifying and eliminating all forms of waste (non value-adding activities) to improve customer satisfaction and market share by making products and services better, faster and cheaper.

 Energizing and motivating all employees to work towards the achievement of common goals.

 Improving productivity, profitability and the long-term sustainable competitiveness of the business.


 Comprises of 20 very practical and synergistically integrated key methods required to strengthen the organization’s delivery system, focusing on making products and services better, faster and cheaper . ­

 Provides a roadmap towards achieving world-class levels of operations excellence .

 Creates a common vision of the where we are (current) and where we want to be (future), as well as establishing a common language for improvement. ­

 A well proven methodology for sustainable operations improvement .

 A comprehensive benchmarking system, used in-house to monitor improvement progress that utilizes visual descriptions (maps) and detailed check sheets to describe the levels of improvement towards world class performance .

 Involves everyone in the organization on all levels and functions . ­

 Builds upon and strengthens current initiatives (ISO, HACCP, 6 Sigma, Lean, CRM, etc.) .


20 Keys involves all employees in the accomplishment of the overall company goals - improved quality, reduced costs, improved productivity, improved delivery performance and service, increased morale and a safer work environment. Many companies, that implemented 20 Keys in a dedicated way, report significant improvements in terms of:

 Increased productivity,

 Reduction of defects / errors,

 Reduction of inventory / WIP,

 Cost reductions,

 Strengthening the skills of all employees,

 Improved morale,

 Better communication and an understanding of the business goals and issues influencing those goals.